Igniteon Flow

Portsmouth & Southsea | Accessible Web Education

+44 7818 296460
help@igniteon-flow.com
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107 Palmerston Rd
Southsea PO5 3PS
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How We Use Tracking Technologies

Last updated: March 2025

When you visit igniteon-flow.com, we use various tracking technologies to help our site work properly and understand how people interact with our content. Think of these as little helpers that make your browsing smoother and help us improve what we offer.

This page explains what these technologies are, why we use them, and how you can control them. We believe in being upfront about what happens when you browse our site.

What Are Tracking Technologies?

Tracking technologies are small bits of data that websites store on your device or access while you browse. The most common type is called a "cookie" – not the chocolate chip kind, unfortunately.

These tools serve different purposes. Some remember your preferences so you don't have to keep re-entering information. Others help us see which pages people visit most often or where they might be getting stuck.

Here's what actually happens: when you visit our site, your browser receives these small text files. They sit quietly in the background and send information back to us about your visit. Nothing sinister – just data about what pages you viewed and how long you stayed.

Types of Tracking We Use

Not all tracking serves the same purpose. We've grouped ours into four categories based on what they actually do for you and for us.

EEssential Technologies

These are the non-negotiable ones. Without them, parts of our site simply wouldn't function. They handle things like keeping you logged in as you move between pages, remembering what's in your enquiry form if you navigate away temporarily, and making sure the site loads correctly. You can't turn these off because, well, the site needs them to work.

FFunctional Technologies

These remember your choices and personalise your experience. For example, if you've selected specific accessibility settings or chosen a particular way to view content, functional tracking remembers that preference. They make your visits more convenient but aren't strictly necessary for the site to operate.

AAnalytical Technologies

Here's where we learn about how people use our site. These tools tell us which pages get the most traffic, where visitors spend their time, and where they might encounter problems. We use this information to improve navigation and content. For instance, if we notice everyone struggling to find our contact information, we know we need to make it more visible.

MMarketing Technologies

These track your visits across different sites to show you relevant content about our courses and services. They help us understand which of our outreach efforts actually work and prevent you from seeing the same advertisement dozens of times. If you've visited our accessibility training page, you might see related content elsewhere online.

How These Technologies Help You

Beyond making the site work, tracking technologies genuinely improve your experience in specific ways:

  • Your accessibility preferences stay consistent across all pages, so you don't need to adjust settings repeatedly
  • When you return to partially completed forms or applications, your information is still there waiting for you
  • We can identify and fix technical problems faster because we see where people encounter errors
  • Content recommendations become more relevant based on what topics you've explored previously
  • Page load times improve because some elements are stored locally rather than downloaded fresh each time
  • Security features work better at detecting unusual activity that might indicate unauthorised access

Taking Control of Your Tracking Preferences

You're not stuck with our tracking choices. Every modern browser gives you tools to manage what technologies sites can use. Here's how to access those controls in the most common browsers:

Chrome

Click the three dots in the top right, then Settings → Privacy and security → Cookies and other site data. From there, you can block all cookies, block only third-party ones, or set exceptions for specific sites.

Firefox

Open the menu (three horizontal lines), go to Settings → Privacy & Security. Under Enhanced Tracking Protection, you can choose Standard, Strict, or Custom blocking. Custom lets you pick exactly what to block.

Safari

On Mac, go to Safari → Preferences → Privacy. You'll find options to prevent cross-site tracking and block all cookies. On iPhone or iPad, it's in Settings → Safari → Privacy & Security.

Edge

Click the three dots, then Settings → Cookies and site permissions → Cookies and site data. Similar to Chrome, you can block specific types or create exceptions for trusted sites.

Remember: blocking all tracking technologies might prevent some site features from working properly. If something breaks after you change these settings, try allowing cookies for just our site specifically.

What Information Gets Collected

Let's be specific about what data these technologies actually gather. We're not collecting anything particularly personal – mostly technical information about your visit.

The typical data includes your IP address (which tells us roughly where you're browsing from), what type of device and browser you're using, which pages you visited and in what order, how long you spent on each page, and what links you clicked.

If you're logged into an account with us, we also tie this browsing data to your profile so we can show you relevant course recommendations and remember your progress through our training materials.

We don't collect sensitive personal information through these technologies. Payment details, identification documents, or private correspondence – none of that travels through cookies or similar tracking.

How Long We Keep Tracking Data

Different technologies stick around for different lengths of time. Session cookies disappear when you close your browser. Persistent cookies might last anywhere from a few days to a couple of years, depending on their purpose. Analytics data typically gets aggregated and anonymised after 26 months. You can clear all stored tracking data at any time through your browser settings.

Third-Party Technologies

Some tracking technologies on our site come from other companies whose services we use. For example, we might use Google Analytics to understand site traffic, or video hosting services to deliver course content.

These third parties have their own privacy policies that govern how they use data collected through their technologies. We choose partners who meet reasonable privacy standards, but we can't control their practices completely.

You can block third-party cookies specifically without affecting the first-party ones that come directly from igniteon-flow.com. Most browsers have a dedicated setting for this.

Changes to Our Tracking Practices

Technology evolves, and so do our practices. When we make significant changes to how we use tracking technologies, we'll update this page and note the revision date at the top.

For major changes that substantially affect your privacy, we might also send an email notification if you're on our mailing list, or display a notice on the site itself.

We recommend checking back here occasionally, especially if privacy matters a lot to you. Though honestly, we don't anticipate dramatic changes – our approach to tracking is pretty stable.

Questions About Our Tracking?

If something on this page doesn't make sense, or you have specific questions about how we handle tracking data, we're happy to clarify. Sometimes this technical stuff needs a human explanation.

Get in touch:
Email us at help@igniteon-flow.com
Call us on +44 7818 296460
Or write to us at: 107 Palmerston Rd, Southsea, Portsmouth, Southsea PO5 3PS, United Kingdom
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Igniteon Flow

Accessible web education for everyone. We're based in Portsmouth, teaching practical skills that make the web more inclusive.

Get in Touch

  • +44 7818 296460
  • help@igniteon-flow.com
  • 107 Palmerston Rd, Southsea, Portsmouth PO5 3PS, UK

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