Information We Collect

When you interact with our platform, we collect different types of information depending on how you use our services. Here's what we gather and why it matters.

Personal Details You Provide

When you register for courses or contact us, we collect basic information like your name, email address, phone number, and postal address. We also gather details about your educational background and professional experience when you enrol in our programmes.

• Contact information for course communications and administrative updates
• Educational history to tailor learning pathways to your experience level
• Professional background to understand your career goals better
• Accessibility requirements to ensure we meet your learning needs
• Payment information processed securely through our payment partners

Technical Information

Like most websites, we automatically collect certain technical data when you visit. This includes your IP address, browser type, device information, and how you navigate through our site. We use this to improve the user experience and identify potential technical issues.

Learning Activity Data

Once you're enrolled, we track your progress through course materials, assignment submissions, and participation in discussions. This helps us provide personalised feedback and ensure you're getting the most from your education with us.

How We Use Your Information

We don't collect data for the sake of it. Everything we gather serves a specific purpose related to delivering quality education and maintaining our relationship with you.

• Course Delivery: Processing enrolments, providing learning materials, tracking progress, and issuing certificates
• Communication: Sending course updates, administrative notices, and responding to your enquiries
• Support Services: Offering technical assistance and addressing accessibility needs
• Platform Improvement: Analysing how students interact with content to enhance the learning experience
• Legal Compliance: Meeting our obligations under UK education and data protection laws
• Marketing: Informing you about new courses and opportunities (only with your consent)

Sharing Your Information

We don't sell your personal data. Period. But we do work with trusted partners who help us deliver our services.

Service Providers

We share limited data with companies that provide essential services like payment processing, email communications, and cloud hosting. These providers are contractually bound to protect your information and can only use it for the specific services they provide to us.

Legal Requirements

Sometimes we're legally required to disclose information to regulatory bodies, law enforcement, or courts. We'll only do this when we have a legal obligation and will inform you unless prohibited by law.

Educational Partners

If you're studying as part of a partnership programme with an employer or institution, we may share progress reports with them. We'll always tell you about these arrangements upfront.

International Data Transfers

We primarily store data on servers located in the United Kingdom. However, some of our service providers operate internationally, which means your data might occasionally be processed outside the UK.

When this happens, we ensure appropriate safeguards are in place through standard contractual clauses approved by UK authorities or by working with providers in countries deemed to have adequate data protection standards.

Children's Privacy

Our courses are designed for adult learners aged 18 and over. We don't knowingly collect information from anyone under 18 without parental consent. If you believe we've inadvertently collected data from a minor, please contact us immediately so we can delete it.

Changes to This Policy

We review this privacy policy regularly and update it when our practices change or new legal requirements emerge. When we make significant changes, we'll notify active students by email and post a notice on our website.

The date at the top of this page shows when we last updated the policy. We recommend checking back periodically, especially before sharing new information with us.

Complaints and Concerns

If you're not satisfied with how we've handled your personal data, we want to hear from you. Contact our team first so we can try to resolve the issue directly.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection regulator. You can contact them through their website at ico.org.uk or by calling their helpline on 0303 123 1113.